Staying in control
We want you to enjoy our games, and for the vast majority of people gambling is a fun pastime. For a small number of people gambling can stop being fun and can become a problem.
Please email or call our customer support team if you want to:
- Discuss your gambling
- Ask about Reality Checks
- Place deposit limits on your account
- Take a Time Out
- Temporarily or *permanently exclude yourself from our Service
Our Customer Support team are well trained in all aspects of responsible gambling and are here to help you if needed.
If you feel that gambling may be taking over your (or someone else’s) life, ask yourself the following questions:
- Do you stay away from work, college or school to gamble?
- Do you hide the amount your gamble from friends or family?
- Do you gamble to escape boredom or unhappiness?
- Have family or friends ever criticised your gambling?
- Have you ever lied to cover up the amount of time or money you have spent on gambling?
- After losing, do you feel you have to win back your losses as soon as possible?
- Do you gamble until your last penny is gone?
- Have you lied, stolen or borrowed to get money for gambling or to pay a gambling debt?
- Do arguments, frustrations; anger or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you answer ‘yes’ to these questions above the more likely it is that you have a serious gambling problem. To speak to someone about this please call GamCare on 0808 8020 133 or visit their website at www.gamcare.org.uk.
Things to remember
Whilst the majority of people gamble within their financial means for some it can become a problem. It may help you to remember the following points:
- Gambling should be seen as entertainment and not as a way of making money.
- Avoid chasing losses.
- Only gamble what you can afford to lose.
- Keep a track on the time you spend gambling and the amount of money you spend.
- If you want to have a break from gambling or set deposit limits, you can call or email the Customer Support team for advice.
- If you need to talk to someone about problem gambling then contact GamCare (see below).
Reality Check is an additional feature introduced to assist You in managing Your gameplay and is available in the “Your Account” section of the lobby. When enabling the Reality Check feature You acknowledge that Nektan is not required to close or self-exclude Your account or prevent You from using our services as a result of You using the feature.
Reality Check reminders will appear during your current game after the set time period selected by You. You will then be given the opportunity to continue playing or review your account history. If you decide to continue playing after the Reality Check has been acknowledged, the accumulative amount of time played on the current game will be displayed the next time the banner is shown.
To change your Reality Check settings You have the option to set a new time period via the “Your Account” section of the lobby.
Reality Checks set by you will only apply to the individual Nektan Casino account. Should you wish to set Reality Checks across multiple accounts you will need to login to each account and set these individually.
Setting Deposit Limits
We understand that some customers like to be able to set a limit on the amount they can deposit in to their Nektan account over a certain time period. The deposit limit facility allows You to limit the amount of money that You are able to deposit into Your Account either daily, weekly or monthly.
These amounts may be reduced at any time and a reduction of your limits will be implemented immediately. An increase in your deposit limits will only be implemented after 24 hours following the request. You are able to set your deposit limits either when registering Your Account on the registration page or if You are an existing customer by going to “My Account”, “Settings”. This will also show You the remaining amount available to deposit and will show any pending changes You have requested.
Deposit limits are automatically set to ‘No Limit’ if You do not request a daily, weekly or monthly limit.
Deposit limits set by you will only apply to the individual Nektan Casino account. Should you wish to set limits across multiple accounts you will need to login to each account and set these individually.
Taking Time Out
If You feel that Your gambling is in control but would like to take a break to consider Your gambling, then a timeout period may help you.
A time out period is a minimum of 24 hours and a maximum of six weeks (or six months for non-UK residents) and is set by You. So if you want to re-open your account at any point, then you are able to do so. Nektan cannot be held responsible for any account balance or pending withdrawals on Your account if you cancel Your Time Out. However, if You think You may have a gambling problem then You should also consider self-exclusion so Nektan can help you to prevent future gaming for set time periods
We will not open Your account until we receive Your instruction.
Time Out requests must be made via our Customer Service team. Any Time Out requested by you will only apply to an individual Nektan Casino account. Should you wish to Time Out across multiple accounts you must state this in your request to our Customer Service team.
If you feel that you would like to prevent yourself from gambling completely, then total self-exclusion is available.
A player may request self-exclusion by clicking HERE when logged into their account, via email, live help or telephone contact. Exclusion requests made via email, live help or telephone will not take place until the player and their details are fully verified. By self-excluding, You will be unable to access Your Account(s) for a specified period between six months and *five years and, unless you contact us after the exclusion period has been completed, your account will remain closed. Where You do not specify an exclusion period Nektan will set this to a six-month default period.
During any period of self-exclusion, Nektan will take reasonable measures to prevent any marketing material from being sent out to You. This can take up to 3 working days from the time of your request.
Once we have processed your request, your requested self-exclusion will be confirmed to you in an email. This email will also contain information on the consequences of your self-exclusion and the date that it expires. The email will also contain the contact details for GamCare. Please allow up to 72 hours for us to implement Time Out or self-exclusion requests.
In the event that you do not choose to update Nektan with any changes to your personal information and you manage to open new accounts, Nektan will not be held liable for subsequent decisions to gamble. Any deposits or winnings may be retained by Nektan upon detection.
A request for self-exclusion on any of your Nektan Casino accounts will automatically apply to all Nektan Casino accounts registered to You. You will not be able to reinstate any of Your Account(s) during a period of self-exclusion.
*The maximum duration of any Self Exclusion is 5 Years
If you decide to add a deposit limit/account restriction to your account or to Time Out of Self-exclude we strongly advise you contact other betting companies you have an account with and do the same with them.
If you would like to re-activate Your account after your chosen self-exclusion period has expired, You may recommence gambling by contacting our Customer Support team by email stating a convenient time for contact. Your request will be followed up by a telephone call and a 24-hour waiting period will be imposed should the reactivation request be accepted. In the event of your reactivation request being accepted, only the specific accounts you request to be activated will be reactivated and all other accounts held with Nektan powered Casinos will remain closed.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 or by visiting www.gamcare.org.uk.
Access to bet history
You can easily view a full history of transactions including bets, deposits and withdrawals in the lobby or by contacting Customer Support.
There are a number of third-party applications available that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet.
- Net Nanny filtering software protects children from inappropriate web content www.netnanny.com
- CYBERsitter filtering software gives parents the opportunity to add certain sites to block: www.cybersitter.com
There are also a number of companies who provide software which once installed allows you to completely block individual computers from accessing gambling internet sites, these include:
Effective Date 11th January 2018